Steven Henderson Hair (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy.

This policy, along with our Terms of Use, explains how we collect, use, store, and protect your data when you interact with our website, services, or communications.

Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller is:
Steven Henderson Hair

What We Collect

We may collect and process the following information:

• Enquiry & Appointment Data: When you submit a form or contact us via the website or email.

• Newsletter Subscription: If you sign up, your email is stored securely in Mailchimp. You can unsubscribe anytime.

• Service Registration: Information from booking or registering for our services, stored in our website system.

• Order & Payment Info: Securely handled by third-party processors like Stripe or PayPal.

• Email & Communication Records: Stored securely for reference and follow-up.

• Website Usage Data: We use Google Analytics to collect information like IP address, location, and page visits. See our Cookie Policy for more.

Use of Information

Your data helps us:

• Respond to inquiries and provide service updates

• Improve our website and user experience

• Share promotions or updates (if you’ve opted in)

• Deliver personalised services

IP Addresses & Cookies

We collect information about your device and use cookies to enhance website performance. This helps us analyze traffic and improve usability. Full details are in our [Cookie Policy].

Data Storage & Transfers

Some of your data may be stored or processed outside the EU. By using our services, you consent to this. We ensure that data is handled securely in accordance with GDPR. All payment data is encrypted via SSL.

You are responsible for keeping your login details confidential.

Disclosure

We only share your data with trusted partners or staff when necessary to fulfill a service. We never sell or rent your data.

Your Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Withdraw consent at any time

• Object to data use for marketing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Access Requests

To request a copy of the data we hold on you, please contact us. A £5 processing fee may apply.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here.

Contact

Questions or concerns? Please get in touch with us directly.